Company leaders worldwide are feeling increasing pressure to improve the performance of their businesses. The challenge is to identify the key initiatives that will make the competitive difference. Our performance improvement diagnostic allows any company to perform a comprehensive review to identify the right issues that frame the opportunity for improvement, define a company’s market position and set compelling and achievable goals.
There is a constant stream of business fads and approaches, but a good general manager will conduct a hard-nosed, comprehensive review of the business to identify the critical areas for improvement. ExpertActions has developed a full-potential, performance improvement diagnostic framework that points the way. It starts from our understanding of the four critical variables in any performance improvement undertaking: costs, market position, changing customer behaviors and–perhaps the least understood–complexity.
We help firms attack complexity in order to serve customers better. Our research shows that organizations with the lowest complexity grew faster than their average competitor. High complexity is often a symptom of a larger problem, such as poor understanding of customers' needs in the case of product proliferation or poor accountability and decision making in the case of organizational complexity. Tackling the root cause pays off handsomely.
What results can you expect? Our diagnostic work leads to tangible goals and ready-to-launch initiatives to achieve them. As an example, one company we helped through such a diagnostic process targeted–and achieved–these concrete objectives:
ExpertActions has written the book on how companies can reliably achieve breakthrough perform.